play exchange
play exchange
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This app is available for your device
play exchange
This app is available for your device
Contact
+91 5489500488
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the play exchange?
To log in, open the app and enter your registered mobile number. Verify the OTP (One-Time Password) sent to your mobile number to complete the login process. This method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To resolve the issue, check your internet connection for a strong signal. If you don't receive the OTP after clicking "send," wait for the allotted time to pass before seeking assistance from the app's support system through live chat.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with the same active number. If your number has changed, submit your updated KYC (Know Your Customer) details to the customer support team via email to facilitate account transfer. This will help resolve any issues and ensure a smooth account shift.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This should allow you to easily log in and play the updated app. Once installed, you can access the app without any problems.
Q1: What is the minimum withdrawal amount in the play exchange?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawal is only possible for earnings from gaming activities, not for bonus amounts collected. This means users can only redeem their real gaming earnings, not promotional bonuses.
Q2: Is it necessary to do KYC for withdrawal?
To complete the process, all your Know Your Customer (KYC) details must be uploaded and saved in the app, including your Aadhar card and bank details. This also includes saving your UPI (Unified Payments Interface) information. Ensuring all required details are updated will facilitate a smoother experience.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete a process within 30 minutes to 3 hours. However, payment delays may occur, requiring users to wait for up to 24 additional hours. This exception to the usual quick timeframe can be frustrating for those waiting for their payments to be processed.
Q4: Why is the bonus balance not being withdrawn?
The bonus money can only be used for gaming purposes and cannot be withdrawn by others. You can, however, withdraw the winnings earned while playing games with the bonus amount. This means the bonus itself is non-withdrawable, but any winnings from it can be cashed out.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings section and wait for the money to be added to your wallet account within 24 hours. If it's still not reflected, you can reach out to their care centre for assistance. If your withdrawal request is failing, rest assured that the funds will be deposited eventually.
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